Making a Booking and Payment
By confirming your booking, you agree to the following terms and conditions. Full payment is required at the time of booking. Before your booking is accepted you will be quoted a final price including any transaction fees that may apply. Our confirmation e-mail gives you a booking reference. That reference is your confirmation. A legally binding contract will then exist between you the customer, us as retails agents, and the supplier we use for your booking as principals. We accept payment by Mastercard, Visa and American Express. A credit card transaction fee of 2.35% (2% + VAT) will apply. We also accept payment by debit card, when no transaction fee applies.
Amendment & Cancellation Policy
Cancellations or amendments made directly with the hotel are not valid, and should instead be directed to frontdesk.co.uk Ltd by telephone or by email to cancellations@frontdesk.co.uk. Cancellations or amendments made by email are not complete they have been confirmed by return email. If you decide to amend your booking, we will do so subject to availability of your new request. Amendment on the same day as arrival may be treated as cancellation. Should you decide to cancel your booking, the following proportion of the booking value will be retained as a cancellation charge.
| Period before departure within which cancellation is confirmed |
UK Hotels |
Overseas Hotels |
| More than 28 days |
10% |
10% |
| 15-28 days |
20% |
20% |
| 7-14 days |
20% |
50% |
| 1-7 days (deadline is 4pm the day before arrival) |
20% |
100% |
| After 4pm the day before arrival |
100% |
100% |
Credit card transaction fees are non-refundable.
Should more restrictive cancellation conditions apply to any booking, such as in the case of group bookings, you will be notified of these before confirmation. In the case of theatre and event breaks or breaks to include rail travel, no amendments or refunds can be made.
More flexible cancellation conditions may be agreed for corporate clients, please email corporate@frontdesk.co.uk for details.
Complaints
Any problems with your accommodation must immediately be brought to the attention of the hotel management, who will attempt to rectify the difficulty on the spot. Should you remain dissatisfied, please send us a written complaint within 28 days of the end of your stay.
Disputes
While every effort will be made to resolve any dispute amicably, in the unlikely event of legal proceedings resulting from a dispute shall take place under the law of the United Kingdom and under the jurisdiction of the UK Courts. | 
